A Technical Support Engineer II is responsible primarily for frontline technical support of Computer Lab Solutions software, its add-ons, and other products as designated. A Technical Support Engineer II is the front line for calls, emails, and chats into support and troubleshoots how-to questions, software errors, and installation issues.

• Software/System Training – Note: documented experience with proof of proficiency in lieu of formal training is acceptable. 
• Windows XP and Windows Vista
• Windows 2003 Server Management
• Database architecture
• Web servers
• Networking Fundamentals
• Microsoft Office Applications
• Internet Explorer or Firefox

• Contacting and communicating with clients via telephone, email, chat, and web based collaboration software (i.e.- Helpdesk).
• Independently identifying, evaluating, and resolving computer, system, and user problems including compatibility conflicts, application operations, software/hardware malfunctions.
• Must be able to manage time well and work independently with little supervision.
• Must be able to work in a sitting position for long periods of time with moderate noise levels.

• Virtual Machine Environments
• Linux
• SQL Server 2005 Management
• MySQL 5
• IIS

Experience:  Two plus years of proven experience in actual work with the essential qualifications listed above

Education: A B.S. degree in Computer Science, Information Systems, or other applicable field is highly preferred.